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 Post subject: What information to provide before you post a support topic.
PostPosted: Mon Aug 09, 2010 2:42 pm 
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Joined: Wed May 19, 2010 5:11 pm
Posts: 958
Location: Asheville, North Carolina
In order to better be able to diagnose and solve your support issues we need as much information as possible about your system and it's hardware. In Peppermint and Peppermint Ice there is a program already install called inxi which displays all your systems hardware specs. All you have to do is open up a terminal and type in the command listed below.

inxi -F

The inxi program will provide you with detailed information about your systems hardware specs. Keep the terminal running so that you can use the information as a reference point and either minimize it or move to another desktop and use the outline that is listed below to gather more information for us or possibly find the answer on your own.

A. Search for a solution by looking in the following places. The Archives are full of solved support questions and may contain the answers that you are looking for. Another great place to look is in the How-To's which are setup in categories to make it easier to find what you are looking for. Finally look on the internet - Google is your friend. There is a list of helpful websites that are posted at the end of this guide.
B. If the problem is in a particular program it may have it's own home page with support
C. Please tell us if you are using Peppermint One or Peppermint Ice or Peppermint Two
D. If you get error message(s) please include the correct and complete error message
E. Almost all problems have a hardware component - run lspci in a terminal and include. If it is a USB device also include lsusb
F. If the problem is about a particular "device", like a sound card or a wifi card, found in lspci run lspci -vvnn and post the section for that device (that section only please - it's a very long list)
G. If the problem is about wifi tell us if you use ndiswrapper - Windows Wireless Drivers
H. Please use punctuation and line breaks when you write - this makes it much easier to read
If you follow these simple guidelines you avoid that the first response is a request for more facts
And please start a new topic for a new problem! Adding to existing topics just clutter the forum and such posts will be largely ignored (Think about it - if a topic contains several slightly different problems it will be hard to follow up)
Something else that clutters the forum is crossposting - to post the same post in more than one forum - posts will be deleted so only one is left

If you still have not been able to find the solution to your problem after following the guide above bring back up the terminal that you ran inxi in and copy and past the information and post it in the correct support category along with and information that you gained by running the lspci, lsusb, and lspci -vvnn commands.

The more information you can provide to us the better, be specific in your details and what you are trying to do. If you are wanting to setup a printer for example, tell us the name of the printer and if it is wireless or not. Please do take note of this though, some older hardware may no longer be supported by Linux or the manufacture and some newer, customized, or generic third party hardware either is not supported as of yet or may not be at all.

At the very least please post the output data that you obtained by running the inxi -F command and the information provided by running the lspci and lsusb commands in the support post so that we can get started right away on helping you.

Here are some useful links. Linux-specific searches. (ETA: N/A: Google has done away with this feature) A little dated, but still useful free tutorials. Commandline reference. Another commandline reference. Revolution OS- Should be required viewing for all Linux users. You may have inspired some of these posters. Or not. All in fun.

This is a rewritten guide that is posted on the Linux Mint forums.

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