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 Post subject: Problem Solved? Great! Signpost it!
PostPosted: Fri Dec 17, 2010 7:23 pm 
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Joined: Thu May 20, 2010 8:56 am
Posts: 2132
If you have posted a problem and been able to solve it through these forums, it helps everybody greatly if you mark it solved.

Marking a problem solved is easy. Edit your original post, add (SOLVED) to the end of the subject line, and submit.

It's an effortless task and helps all of us in the following ways:

  1. People who volunteer their time to giving support can skip clicking through to your thread, saving them time to help other people
  2. People who are looking for a solution to their problem can easily find it.
  3. People Googling for support can find "good" threads easier (they can add SOLVED to their search query)
  4. Forum staff can close the thread and later archive it more easily, keeping the forums tidy and readable

It is disheartening for those who do volunteer their time and effort to supporting the community to provide potential solutions to problems, but never hear back from the OP. It leaves everyone wondering whether or not the suggested solution was useful, whether or how the problem was ever solved, and to top it all comes off as being rather ungrateful. It eventually ends up with a staffer trying to chase up the OP, or making the decision to mark the thread as (MIA) and archiving it, which is a pity.

We are all busy people, and no doubt the odd thread will slip through the cracks, but if as a community we can try to keep on top of threads that we own in this way, then it is to the greater benefit of the forums as a whole.

Which means more smiley faces :)

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